Keeping tabs on your IT systems can be a challenge, especially for growing businesses and organisations! We're enthusiastic about championing SMEs across Dorset and the South West, which is why we will conduct a full audit of your IT network and help you gain an understanding of your entire setup.
We act as an extension to your business, not just fixing problems with reactive break-fix support, but proactively monitoring and advising on the development of your IT in line with your business goals, all for a fixed monthly cost.
Not only does this mean that you can forecast your cash flow more easily, it means it is in our best interest to make sure your IT is always running at its optimum.
Maybe you have an issue which can't be solved by your engineer taking a look at your machine remotely, it's no problem - we'll collect your machine and examine it in our workshop at no extra cost.
We have a team of on-site engineers on hand to pay you a visit if you need on-site support.
When you join us for support, we assign you an engineer who you will be working with all of the time. This allows us to get to know your systems and setups, to be able to make recommendations and solve problems even faster.
There's no telephone fielding here! With the priority support number, you can contact your engineer directly. In the event of an emergency if your engineer is unavailable, you have the option of speaking to another engineer.
Technology moves fast. We conduct a yearly review to make sure you're happy with your support, and so that we can make any recommendations of improvement.
By monitoring your server, we can pick up on issues and have them fixed before you become aware of them.
We're always trialing new software and tools, to make sure we are offering our customers the best level of support possible.
We have 1 hour response times and 24 hour on-site response times to give you peace of mind.
Whatever industry you're in, we want to make sure that our support is convenient for you.
That's why we have two ways to log a ticket:
By default, our engineers will always try and give you a call, however if you would prefer to be contacted by email we can make a note on our system and implement that for you.
If when you call to log a ticket your engineer is unavailable, you can leave a message which is checked regularly, or in the case of an emergency you can speak to any available engineer.
We're passionate about business, and that means that even if you decide we're not the right fit, we still want to make sure you're getting the most out of your IT! With that in mind, we've put together this downloadable guide. It's especially helpful for those who don't feel confident with IT, talking through 15 questions we recommend you ask any new supplier.
There's even a handy checklist at the end for you to print off, and discreetly take into any new supplier meetings!
This isn't an exhaustive list! We provide IT support to businesses right across the South West of the UK, so if you don't see your area get in touch! We'll still be able to help.
It’s not all holidays! The famous seaside resort is also a thriving business community with multiple business parks including Aviation Business Park and Bournemouth Central Business Park – we support businesses across the whole of Bournemouth with their IT.
Home to Poole Harbour, which boasts regular boat trips to Brownsea Island. The red squirrels don’t have a lot of need for IT Support however, back on the mainland, Poole businesses in one of the many Poole business parks (including Poole Trade Park, Poole Retail Park, New Fields Business Park and Romany Works Business Park) are much more likely to need someone to maintain their IT network – luckily, we’re well-resourced enough to do so.
The unique Georgian town of Blandford has a brilliant local business community. As well as the Georgian architecture in the town centre, Blandford is also home to the well-established Sunrise Business Park which boasts a range of trades and professions which we’re happy to support.
The Saxon town of Shaftesbury is home to Gold Hill, made especially famous by the classic Hovis advert! It’s such a beautiful area, our onsite engineers always jostle to get the jobs there.
Sherborne is sited on the River Yeo, right on the edge of the Blackmore Vale. We're really proud to be a member of the Sherborne Chamber of Trade. As well as being a really lovely town with lots of fantastic independent businesses, Sherborne is also home to the Cold Harbour Business Park and South Western Business Park.
Pronounced with a hard ‘g’, Gillingham is the most northerly town in the county and we provide IT support and VoIP phone systems to many Gillingham businesses. It is also home to Brickfields business park
Home to Roman Hill business park, Dorset Innovation Park and Poundbury and hometown to Thomas Hardy, the historic market town of Dorchester is a great place for Dorset businesses.
Weymouth and Portland
Three miles of award-winning Weymouth sandy beach and shallow waters perfect for taking a splash, an historic harbour, and Portland’s Olympic sailing waters and stunning views, exist alongside Jubilee Retail Park and Basepoint business centre and we love providing Weymouth businesses with IT support!
Bridport is an excellent place for the arts, with an arts centre, cinema, museum and theatre. Known as ‘Port Bredy’ in the works of Thomas Hardy. With Pineapple Business Park and Gore Cross Business Park, it’s also an excellent business centre for local businesses.
We don’t just cover Dorset! Yeovil is in Southern Somerset, close to the Somerset-Dorset border and is home to Houndstone Business Park, and Yeovil Retail Park, as well as the football club YTFC.