We act as an extension to your business, not just fixing problems with reactive break-fix support, but proactively monitoring and advising on the development of your IT in line with your business goals, all for a fixed monthly cost.
Not only does this mean that you can forecast your cash flow more easily, it means it is in our best interest to make sure your IT is always running at its optimum.
Unlimited Help Desk Support
Whether you prefer to log a ticket by email or calling in, your engineer will be at hand to provide expert support.
Maybe you have an issue which can't be solved by your engineer taking a look at your machine remotely, it's no problem - we'll collect your machine and examine it in our workshop at no extra cost.
On-site Maintenance Support
We have a team of on-site engineers on hand to pay you a visit if you need on-site support.
Assigned 2nd Line Engineer
When you join us for support, we assign you an engineer who you will be working with all of the time. This allows us to get to know your systems and setups, to be able to make recommendations and solve problems even faster.
Priority Support Number
There's no telephone fielding here! With the priority support number, you can contact your engineer directly. In the event of an emergency if your engineer is unavailable, you have the option of speaking to another engineer.
Yearly IT Review
Technology moves fast. We conduct a yearly review to make sure you're happy with your support, and so that we can make any recommendations of improvement.
By monitoring your server, we can pick up on issues and have them fixed before you become aware of them.
Advanced Support Tools
We're always trialing new software and tools, to make sure we are offering our customers the best level of support possible.
Fast Response Times
We have 1 hour ticket response times and 24 hour on-site response times to give you peace of mind.
Inclusive Setups/ Installations
For software and hardware purchased through us, there's no setup or installation charge!