We act as an extension to your business, not just fixing problems with reactive break-fix support, but proactively monitoring and advising on the development of your IT in line with your business goals, all for a fixed monthly cost.
Not only does this mean that you can forecast your cash flow more easily, it means it is in our best interest to make sure your IT is always running at its optimum.
Maybe you have an issue which can't be solved by your engineer taking a look at your machine remotely, it's no problem - we'll collect your machine and examine it in our workshop at no extra cost.
We have a team of on-site engineers on hand to pay you a visit if you need on-site support.
When you join us for support, we assign you an engineer who you will be working with all of the time. This allows us to get to know your systems and setups, to be able to make recommendations and solve problems even faster.
There's no telephone fielding here! With the priority support number, you can contact your engineer directly. In the event of an emergency if your engineer is unavailable, you have the option of speaking to another engineer.
Technology moves fast. We conduct a yearly review to make sure you're happy with your support, and so that we can make any recommendations of improvement.
By monitoring your server, we can pick up on issues and have them fixed before you become aware of them.
We're always trialing new software and tools, to make sure we are offering our customers the best level of support possible.
We have 1 hour response times and 24 hour on-site response times to give you peace of mind.
Whatever industry you're in, we want to make sure that our support is convenient for you.
That's why we have two ways to log a ticket:
By default, our engineers will always try and give you a call, however if you would prefer to be contacted by email we can make a note on our system and implement that for you.
If when you call to log a ticket your engineer is unavailable, you can leave a message which is checked regularly, or in the case of an emergency you can speak to any available engineer.
We're passionate about business, and that means that even if you decide we're not the right fit, we still want to make sure you're getting the most out of your IT! With that in mind, we've put together this downloadable guide. It's especially helpful for those who don't feel confident with IT, talking through 15 questions we recommend you ask any new supplier.
There's even a handy checklist at the end for you to print off, and discreetly take into any new supplier meetings!