Keeping tabs on your IT systems can be a challenge, especially for growing businesses and organisations! We're enthusiastic about championing SMEs across Dorset and the South West, which is why we will conduct a full audit of your IT network and help you gain an understanding of your entire setup.
Don't put up with getting passed from pillar to post. We assign each of our support clients their own 2nd Line Engineer who gets to know them and their set-up, solving issues faster.
When IT goes wrong, unexpected costs are the last thing you need. That's why our support packages are on an unlimited basis for a set monthly fee. Easy to budget, no costly surprises.
We pride ourselves on our customer service. It can be really frustrating when trying to speak to someone to help fix an issue, so our engineers are contactable directly on our priority support phone number.
Although we try and solve problems remotely, occasionally this isn't possible. On those occasions we have onsite engineers who will drive to your site and take a look at your issue for you onsite!
Customers who join us based on a recommendation.
The issues which get fixed on the same day they get logged.
Calls answered in under 10 seconds.
We're a hard-working, friendly team who have your interests at heart.
We act as an extension to your business, not just fixing problems with reactive break-fix support, but proactively monitoring and advising on the development of your IT in line with your business goals, all for a fixed monthly cost.
A network of over 19, low-performing Windows PCs were slowing down day-to-day operations.
We visited Schofields and had a chat, getting to know their business and what they needed from their IT systems day-to-day. We quickly established that the slow machines were coming to the end of their lives and needed replacing as a priority.
As well as needing fast, reliable and secure machines to work on and a network which had minimal downtime, after talking to them about pain points and IT needs, we realised Schofields also needed a more robust backup solution for their main server. At this point, one of their main concerns was the cost of replacing 19 PCs all at once.
We installed 19 new Business Level PCs on a cost-effective monthly plan basis. We also set up a disaster recovery solution to back up the entire server including Operating System, programs, files and documents. This meant that in the event of an emergency, their server could be restored in a matter of hours rather than a matter of days! They also joined us on an ongoing support agreement, and we continue to look after their IT systems on a daily basis.
“We approached not only Prodigy with our requirements, but other IT companies for proposals. We found that Prodigy really understood our needs and were able to come up with the most cost effective and best ongoing support the business needed. We were sceptical on how much disruption such a big change over would have, however during the two days of implementation the work was very well planned out and executed.
The whole job was carried out with minimal fuss and disruption. Not only are we now working in a more productive and secure environment, we are covered with ongoing support. Previous to working with Prodigy, our IT support was very slow and non-reactive, with the support package we receive a fantastic response time – all for a fixed fee – meaning we don’t receive unexpected invoices!”
Carl Chivers
Practice Manager
We're passionate about business, and that means we want to make sure you're getting the most out of your IT! With that in mind, we've put together this downloadable guide. It's especially helpful for those who don't feel confident with IT, talking through 15 questions we recommend you ask any new supplier.
There's even a handy checklist at the end for you to print off, and discreetly take into any new supplier meetings!
"Prodigy
Anthony Carr
M & N Electrical
Unit 53, Sunrise Business Park
Blandford
Dorset
DT11 8ST
01258 442 888
info@prodigyitsolutions.com