Get the most out of IT support for your business
by Katie, on 11-Sep-2018 12:20:41
It happens. You’re just trying to do something really important, payroll, finish creating a presentation before a tight deadline, and then something goes wrong creating a desperate need for IT support.
The problem with this aside from it being an incredibly stressful situation, is that you’re then at the mercy of the IT gods, and lots of factors outside your control come into play. Does the IT company you use have enough resources to react to your emergency? Has it happened within their usual business hours?
If you phone an IT company with an urgent problem, there's no guarantee - unless you have some kind of reactive support agreement in place - that they will be able to help you in the time frame you desperately need: now!
One solution to this, is managed services.
What are managed services?
Managed services operate differently to traditional break fix IT support, in that managed service providers (MSPs) actively monitor your IT systems to catch potential problems before they start. Imagine a team working in the background making sure that your system is consistently performing as you and your business need it to.
Most managed service providers charge a fixed monthly fee. Not only does it make IT much easier to budget for, it means that in the event of an issue arising which does require reactive support it’s in the best interests of the MSP to keep response times fast, as they aren't charging for their time.
Are managed services better than traditional IT support for businesses?
Like most things when we get asked that question, there’s no instant right answer. The IT needs of every business are unique, but there are a few basic questions to ask yourself when thinking about what might be right for you.
How critical is it that your systems remain operational? How much of an impact would it have if you were subject to a major issue and your systems were down for a few days?
If what you do isn’t that reliant on IT, and you could find a workaround for a few days whilst waiting for an IT company to fix the problem, and you don’t mind dealing with ad hoc bills, then continuing with traditional IT support is probably the best for you.
If however you rely on your systems to serve your customers, and them being down would cause a lot of problems and cost a lot of money, then moving towards managed services is probably a much better choice for you. The fixed pricing model allows you to budget your IT spend much more effectively, it means reduced problems as someone is monitoring your systems behind the scenes to prevent issues arising, and in the event of an emergency you have peace of mind, support and a wealth of resources at your fingertips.
If you’d like to know more about the benefits of managed support, different pricing models, and even different types of managed services such as telephone systems and hardware, download your FREE guide below.