November 2018 sees us turn 15. That means 5478 days of supporting our customers with their IT... and counting! There have been lots of exciting changes
Cyber Essentials Certified
We are constantly working to make sure the cyber security measures we have in place are the best they can be, as recognised by the National Cyber Security Centre.
Our engineers are trained to the Microsoft accreditation standard, and being a partner puts us in the top 5% of IT companies globally adhering to Microsoft's standards and best practices.
Falling with style
We've developed our own approach to support over the last 13 years
Don't put up with getting passed from pillar to post. We assign each of our Silver, Gold and Platinum clients their own 2nd Line Engineer who gets to know them and their set-up, solving issues faster.
When IT goes wrong, unexpected costs are the last thing you need. That's why our support packages are on an unlimited basis for a set monthly fee. Easy to budget, no costly surprises.
We pride ourselves on our customer service. It can be really frustrating when trying to speak to someone to help fix an issue, so our engineers are contactable directly on our priority support phone number.
With that in mind, we created this list as a team, and we regularly refer to them in company development meetings to make sure we're aligned with them in everything we do.
Reacting & responding to whatever comes our way, straight away, every time
Looking, sounding and acting the part in every interaction
Working together to deliver fantastic results for our customers and ourselves
Doing what we say we're going to do, when we say we're going to do it
Putting all our efforts into the job and going the extra mile to deliver a fantastic result
ACCESSIBILITY & FRIENDLINESS
Being easy to deal with, easy to understand, and easy to reach
Enjoying what we do, not afraid to play as hard as we work
Being a step ahead, understanding what our customers need tomorrow and being ready to provide the solutions today
CREATING A GREAT WORKING ENVIRONMENT
Attracting and keeping the best team members by being a consistently great place to work
Continue driving for improvement as a team, as a company, and for our customers